Part 1 - Most business owners say they want feedback but do they mean it?

Most business owners say they want feedback.

The real question is: are they prepared to listen when they get it?

Six months ago, Sarah emailed me with some honest thoughts about Gym 01. Not as a critic, but as a member who's been part of our community for more than five years and genuinely wanted to see us improve.

So today, I sat down with her to talk about the feedback she gave, her experience at Gym 01, and some of the biggest misconceptions people have about places like ours.

Some of her answers surprised me.

This is just the start of the conversation... 👀